Telecom Regulatory Authority of India (TRAI) releases revised Regulations namely ‘The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024)’. These Regulations are applicable for Access (Fixed and Mobile) and Broadband services. The full text of the Regulations is available on TRAI’s website at www.trai.gov.in.
TRAI had earlier issued three different regulations prescribing standards of Quality of Service (QoS), for Basic and Cellular Mobile Services, Broadband Services, and Broadband Wireless Services, namely (i) The Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009 (ii) Quality of Service of Broadband Service Regulations 2006 and (iii) The Standards of Quality of Service for Wireless Data Services Regulations 2012, amended from time to time. The new Regulations shall supersede above referred three regulations.
To account for the quality aspects arising out of large-scale penetration of new & emerging technologies such as 4G & 5G and high-speed broadband services on fiber, the Authority decided to carry out an extensive review of the existing regulations and put forward a comprehensive regulatory framework which encompasses QoS benchmarks for all three services at one place. The QoS standards set will achieve the delivery of high-Quality Service to consumers.
