Telecom Regulatory Authority of India on 17th February, 2023 held a meeting with major Telecom Service Providers (TSPs) to review the issues related to quality of telecom services being faced by consumers and the menace of unsolicited commercial communications (UCC).
Authority has directed TSPs to take urgent steps to demonstrate visible improvement in quality of service and quality of experience by consumers. TSPs were asked to analyze the issue of call muting and one way speech and take corrective action on priority. While rolling out 5G network, TSPs should ensure that there is least disturbance or degradation of QoS of existing telecom services.
The meeting also resolved to take measures To minimize unwanted calls from registered telemarketers or 10 digit numbers and bring them on DLT platform for management and monitoring.
