The Central Government has commenced the operation of the The Consumer Protection Act, 2019 on July 20, 2020 in suppression of the Consumer Protection Act, 1986. The Act provides for establishment of the Central Consumer Protection Authority to promote, protect and enforce the rights of consumers. The authority is thereby established as a legal entity with perpetual succession and common zeal.
The CCPA is vested with the power to conduct investigations into violations of consumer rights and institute complaints or prosecution, order recall of unsafe goods and services, order discontinuance of unfair trade practices and misleading advertisements, impose penalties on manufacturers or endorsers or publishers of misleading advertisements.
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