Telecom Department initiates telecom reforms for Simplifying KYC processes

Ministry of Communications vide press release dated 21 September, 2021 has declared the telecom reforms introduced by Telecom Department for Simplifying KYC processes. Following orders for immediate implementation have been issued by DoT to implement contactless, customer centric and secured KYC processes:

1. Aadhaar based e-KYC process has been re-introduced for issuing of new mobile connections. Telecom Service Providers will be charged Rs. 1/- per customer authentication by the UIDAI. This is a complete paperless and digital process wherein the demographic details along with picture of the customer is received online by the Telecom Service Providers (TSPs) from the UIDAI.
2. In this process, the issuing of mobile connection to the customers is done through an App/Portal based online process wherein a customer can apply for mobile connection sitting at home/office and gets the SIM delivered at his door step using documents electronically verified by UIDAI or DigiLocker.
3. The implementation of OTP based conversion process enables a subscriber to convert his mobile connection from Prepaid to Postpaid and vice-versa sitting at home/office via OTP based authentication.