The Securities and Exchange Board of India on 8th April 2022 has advised the stock exchanges to put in place by 1st June 2022, Standard Operating Procedures (SOP) for operationalizing the resolution of all disputes pertaining to or emanating from investor services such as transfer/transmission of shares, demat/remat, issue of duplicate shares, transposition of holders, etc. and investor entitlements like corporate benefits, dividend, bonus shares, rights entitlements, credit of securities in public issue, interest /coupon payments on securities, etc.
Further, in respect of disputes in matters where Registrar and Share Transfer Agents (RTA) are offering services to shareholders on behalf of listed companies, the RTAs must continue to be subjected to the stock exchange arbitration mechanism.
