The Department of Consumer Affairs, under Ministry of Consumer Affairs, Food and Public Distribution, Government of India, has adopted an AI-enabled National Consumer Helpline (NCH) system that offers sector-wise analysis of grievances.
This new technology-driven approach is aimed at improving the speed and efficiency of resolving consumer issues, particularly in the education sector.
The Department therefore, urges all consumers to utilize the National Consumer Helpline accessible via a toll-free number 1915 or web portal https://consumerhelpline.gov.in/user/signup.php for any grievances related to products or services, ensuring that their voices are heard and that their issues are resolved promptly and effectively.
A key component of this strategy involves proactively identifying and transitioning companies with the highest number of grievances to ‘convergence partners.’ Once onboarding as a ‘convergence partner’ with NCH, these companies, which have the highest number of unresolved consumer complaints, are required to prioritize swift and effective grievance redressal in collaboration with the NCH.
