National Consumer Helpline (NCH) has partnered with over 1000 companies under its Convergence Programme to expedite grievance resolution. These companies span major sectors, including e-commerce, travel and tourism, private education, FMCG, consumer durables, electronic products, retail outlets, automobiles, DTH & cable services, and banking. Complaints related to these convergence companies are directly transferred to them for online resolution.
The Department of Consumer Affairs (DoCA), Government of India, regularly monitors grievance data to improve the grievance redressal process. Recently, the Department identified the top ten non-convergence companies that have received the highest number of grievances during the current fiscal year (2024-25).
In a move to further improve the grievance redressal system, NCH is in the process of introducing AI-based Speech Recognition, a Translation System, and a Multilingual Chatbot as part of the NCH 2.0 initiative. These technological upgrades are aimed at making the grievance filing process more seamless, efficient, and inclusive.
