Grievance Appellate Committee workshop was organised by MeitY to enhance grievance redressal framework for a safer internet. The GAC was established under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as part of the Government of India’s commitment to creating a safe, trusted, and accountable internet. Operational since January 2023, the GAC provides an online dispute resolution mechanism for users aggrieved by decisions of intermediaries’ Grievance Officers. The GAC endeavors to resolve appeals expeditiously, aiming to conclude them within thirty calendar days from the date of receipt.
Presently, three GACs have been constituted, each comprising a chairperson and two whole-time members responsible for reviewing and adjudicating grievances, ensuring fair, transparent, and effective resolution of appeals.
The GAC operates digitally through its dedicated web portal (https://gac.gov.in), enabling users to File appeals online, track its status, and Receive timely updates on their grievances. The platform ensures seamless interaction between appellants and the committee, providing a user-friendly and efficient redressal process.
