The State Government of Karnataka vide its notification dated 20th February 2021 has framed the dispute resolution policy 2021 to instill Responsibility, Accountability and Efficiency in the State’s approach to conduct of dispute.
The objectives of the Policy are: Prevention, Management and Resolution of disputes and in order to design systems and establish processes, Stakeholders must adopt measures that are SMART – Specific, Measurable, Assignable, Realistic, Time-bound. The systems must then map the objectives and measures to assess performance.
The Policy highlights the importance of data management for the efficient running of a government dispute system and mandates and encourages the use of technology for data and workflow management.
