The Board of Practical Training (Eastern Region) on September 2nd 2024 issued a notification with regard to an important update regarding the submission and processing of reimbursement claims through the NATS 2.0 portal.
The NATS 2.0 portal was introduced to streamline the process of managing apprenticeship claims and reimbursements. However, we encountered some technical difficulties with the system, especially with claim bills generated before April 1, 2024. The issues involved inaccuracies in calculations and formatting errors that affected the reimbursement process. These challenges have caused delays and complications in receiving the reimbursements.
The Good News
The notification stated that as of July 1, 2024, the technical issues have been resolved. Claim bills generated from this date forward have been verified as correct and are now being processed efficiently by the Board of Practical Training (Eastern Region). This means that the reimbursement process for new claims is now functioning smoothly.
What You Need to Do
If your establishment has previously generated and printed claim bills before July 1, 2024, and has submitted these to BOPT (ER), please follow these steps to ensure your claims are processed correctly:
- Regenerate Your Claim Bills:
- Log into the NATS 2.0 portal and access the claim bills that were generated before July 1, 2024.
- Regenerate these bills to create updated versions that correct any previous errors. This step is essential to ensure that the claims reflect accurate calculations and formatting.
- Re-submit Online:
- After regenerating the claim bills, submit them again through the NATS 2.0 portal. This ensures that we receive the most current and accurate data necessary for processing your claims.
- Print and Submit Hard Copies:
- Once you have successfully re-submitted the updated bills online, print out the regenerated versions.
- Affix your establishment’s signature and seal in the appropriate places on these hard copies.
- Send the signed and sealed printouts to the Board of Practical Training (Eastern Region) for final processing.
The action of refreshing and resubmitting your claim bills is critical to ensure that all claims are processed accurately and without further delay. This step allows us to correct any previous errors and ensures that your establishment receives the reimbursements owed.
