The Pharmacy Council of India (PCI) has observed that institutions utilizing the PCI Digital platform have encountered some common issues. Hence, the PCI has issued FAQs to provide solutions and assistance. These FAQs were published on January 2, 2024.
The PCI IT Cell has issued 9 FAQs as follows:
1. PCI Digital Sign App not working
- Issue: The old PCI Digital Sign App is available on the Google Play Store.
- Solution: Download the new app from your Institution’s Dashboard or use the following link: live_signature.apk.
2. Error – PDF files are not saving on the portal
- Issue: PDF files are not saving; ensure files are of readable size.
- Solution: Upload files of minimum size while maintaining readability.
3. Clarification in Book Titles and Volumes, Classroom Course-wise, Labs, Department/Course-wise, Equipment, Department/Lab-wise
- Issue: Need clarification on various aspects.
- Solution: Fill in information as per PCI norms and submit.
7. Book Inventory
- Issue: Institutions are unsure about Book Inventory submissions.
- Solution: Submit the SIF; it’s desirable. After submission, it is compulsory to fill within one month.
8. How to register Pharmacist/Faculty and join the institute portal?
- Solution: Follow the Registration Process for Teaching Pharmacists and Establishing Links with Institute Portals. Watch the tutorial videos:
9. Pharmacist/Faculty not receiving Login credentials after registration
- Solution: If login credentials are not received after registration, kindly wait and inform the Grievance Cell through the portal.
