Escalation matrix for raising grievances/queries related to FSSAI Central Licenses/Applications

The Food Safety and Standards Authority of India (FSSAI) on January 11, 2023, issued a notification regarding the Escalation matrix for raising grievances/queries related to Central Licenses/Applications. The Central Licensing Authorities (CLA) has been appointed. FBOs can utilize the prescribed escalation matrix in case they are aggrieved by the decision taken by CLA namely: –

1. In case any Food Business Operator (FBO) is aggrieved by the CLA – The Concerned Regional Director.
2. In case the FBO further wants to represent the case after receiving comments from the concerned regional director or in case no comments have been received within 21 days from raising the request – Executive Director (Compliance Strategy), FSSAI, HQs.