The Department for Promotion of Industry and Internal Trade on 7th January 2022 has taken cognizance of the steps taken by various State Governments/UTs to control the spread of COVID cases. Therefore, as a measure of precaution and for supporting our business ecosystem, DPIIT will monitor the status and issues arising (if any) during transportation and delivery of goods and essential commodities due to the restrictions (if any) imposed by various State Governments/UTs.
Department of Commerce and Directorate General of Foreign Trade (DGFT) have also undertaken to monitor the status of export and imports and difficulties being faced by trade stakeholders in view of the surge of COVID-19 cases. DGFT has operationalized a ‘COVID-19 Helpdesk’ to support and seek suitable resolutions to issues arising in respect of International Trade.
In the event of any manufacturing, transportation, distribution, wholesale or e-commerce companies facing difficulties in transportation and distribution of goods or mobilization of resources, the same may be informed to this Department at the following telephone number/email:-
Telephone: + 91 11 23063554, 23060625
Email: dpiit-controlroom@gov.in
The above telephone numbers will remain functional from 9 AM to 9 PM w.e.f, 05.01.2022. The issues reported by various stakeholders through this control room shall be taken up with the concerned State/UT Governments. The stakeholders are, therefore, requested to report the issues affecting the above stated services to the control room.
The ‘COVID-19 Help desk’ would look into issues relating to Department of Commerce/DGFT, Import and Export Licensing Issues, Customs clearance delays and complexities arising thereon, Import/Export documentation issues, Banking matters etc. Helpdesk would also collect and collate trade related issues concerning other Ministries/Departments/Agencies of Central Government and State Governments and will co-ordinate to seek their support and provide possible resolution(s).
