In response to the dynamic global trade environment marked by tariff changes, import surges, and export challenges, the Directorate General of Foreign Trade (DGFT) has launched a dedicated “Global Tariff and Trade Helpdesk.” This initiative aims to provide crucial support to Indian exporters and importers navigating the complexities of international trade. This press release was issued on April 11, 2024.
The Department of Commerce and DGFT are closely monitoring global trade developments, recognizing the potential for both new export opportunities and increased import pressures due to evolving tariff and counter-tariff measures. To proactively address these challenges, the “Global Tariff and Trade Helpdesk” has been established.
The helpdesk will address a wide range of trade-related issues, including:
- Import and Export Challenges
- Import Surges or Dumping
- EXIM Clearance
- Logistics or Supply Chain Challenges
- Financial or Banking Issues
- Regulatory or Compliance Issues
- Other Issues and Suggestions
Furthermore, the helpdesk will coordinate with other Central and State Government ministries, departments, and agencies to seek their support and facilitate resolutions.
Exporters and importers can easily submit information about their trade-related issues through the DGFT website:
- Navigate to the DGFT Website
- Select “Services” and then “DGFT Helpdesk Service”
- Click “Create New Request” and select “Global Tariff and Trade and Issues” as the category.
- Choose the appropriate sub-category (e.g., Import Challenges, Export Challenges) and provide relevant details.
- Submit the request.
Alternatively, stakeholders can email their issues to dgftedi@nic.in with the subject header “Global Tariff and Trade Helpdesk” or call the toll-free number 1800-111-550.
The status of submitted requests can be tracked using the status tracker under the DGFT Helpdesk Services. Email and SMS updates will also be provided as the status of tickets changes.
