The Department of Consumer Affairs has organized a Round Table Conference on “Pioneering an ODR (Online Dispute Resolution) Platform for Seamless Cross-Border E-commerce Dispute Resolution”. The discussions laid three key elements for developing a robust cross-border ODR mechanism. First, defining the purview of ODR, scope and users of the ODR platform for cross-border disputes. Second, legal pre-requisites and procedures. Third, Digitization & innovation of the legal processes, using technology to overcome language and literacy barriers.
The platform should include multilingual support through AI Speech Technology i.e. real-time translation, transcription, etc. to redress language barriers. Multicultural Neutral Panels and Algorithm Empowered by Online Dispute Resolution will make understanding of the consumer dispute easier.
