The Department of Telecommunications (DoT), in collaboration with Telecom Service Providers (TSPs), has introduced an advanced system designed to identify and block incoming international spoofed calls before they can reach Indian telecom subscribers. This system is being deployed in two phases: first, at the TSP level, to prevent calls spoofed with phone numbers of their own subscribers; and second, at a central level, to stop calls spoofed with the numbers of subscribers from other TSPs.
As of now, all four TSPs have successfully implemented the system. The next phase, involving a centralized system that will eliminate the remaining spoofed calls across all TSPs, is expected to be commissioned shortly.
In such cases, DoT encourages citizens to proactively report suspected fraud communications to help DoT in identification and prevention of misuse of telecom resources for cyber-crime, financial frauds. Citizen can report such calls at Chakshu facility available on the Sanchar Saathi platform (https://sancharsaathi.gov.in/) by providing details about suspected fraud calls, SMS, and WhatsApp messages including screenshot, medium of receipt, category of intended fraud, date and time of receiving such communication. An OTP based verification will be carried out.
