World Consumer Rights Day 2025 webinar

The National Consumer Helpline (NCH) 2.0, which is a one stop centre for easy and hassle-free resolution of consumer grievances at free of cost has seen rapid growth, and now we anticipate for NCH 3.0 aiming to reduce resolution time from 45 to 7 days, the Secretary said. To ensure product quality, the Bureau of Indian Standards and Legal Metrology regularly conducts market surveys, promoting the availability of high-quality products for consumers.

TRAI measures for unwarranted calls and SMS

Unwarranted calls and SMSs which are also known as Unsolicited Commercial Communications (UCC) are regulated by Telecom Regulatory Authority of India (TRAI). TRAI has issued Telecommunications Commercial Communications Consumers Preference Regulations, 2018 (TCCCPR-2018) which deals with UCC. TRAI has issued amendment to TCCCPR-2018 dated 12.02.2025. The TCCCPR-2018 regulations have been followed by a number of Directions for implementation of provisions of the regulations.