IRDAI master circular on protection of policyholders’ interest

This circular consolidates policyholder entitlements into a single reference document and emphasizes measures towards providing seamless, faster and hassle-free claims settlement experience to a policyholder and enhance service standards, to foster a climate of trust and transparency within the insurance sector.

IFSCA Consultation Paper on Complaint Handling and Grievance Redressal

It is proposed that the Regulated Entity shall file reports on handling of complaints in the form and manner specified by the Authority from time to time. The Regulated Entity shall have a section with heading “Complaint Handling and Grievance Redressal” in its Annual Report, if required to file under the relevant laws. The section shall also provide data of all complaints received, resolved, rejected and pending during the year in a tabular/ graphical format.