The Telecom Regulatory Authority of India (TRAI) on March 28, 2023, issued directions to all Telecom Service Providers (TSPs) to report major network outages to TRAI. The Authority has observed that there have been major network outages in the country of prolonged duration, especially in border and hilly areas, services to the consumers in those areas; adversely affect the quality of services being provided or even with no services to the consumers in those areas.
All incidences of major network outages affecting the telecom services to the entire consumers of a district (revenue district as defined by the Union/State Government) continuously for a period of more than 4 hours shall be reported within 24 hours of their occurrence, in the format specified in the Direction, the root cause of such major network outage and corrective actions taken thereof, within 72 hours of restoration of services, in the format specified in the Direction.
