The Central Consumer Protection Authority vide circular dated the 30th September, 2021 has issued an advisory under Consumer Protection (E-Commerce) Rules, 2020 for displaying information provided by sellers to marketplace e-commerce platforms. Every marketplace e-commerce entity is required to provide in a clear and accessible manner, displayed prominently to its users at the appropriate place on its platform, all information provided to it by sellers including the name and contact numbers, and designation of the grievance officer for consumer grievance redressal or for reporting any other matter.
Industry associations are requested to give wide publicity to these compliances to ensure adequate redressal mechanism is accessible to consumers while purchasing goods or services using e-commerce.
