In a significant move to enhance the user experience of Aadhaar services, the Unique Identification Authority of India (UIDAI) has entered into a partnership with Sarvam AI, a Bengaluru-based indigenous full-stack Generative AI (GenAI) company. The collaboration, which began on 18th March 2025, aims to leverage the power of artificial intelligence to transform how residents interact with Aadhaar services. This initiative will bring about AI-powered voice interactions, real-time fraud detection, and multilingual support, ensuring a more efficient, accessible, and secure Aadhaar experience for users across the country.
AI-Powered Voice-Based Interactions: A Game Changer
One of the key innovations under this partnership is the introduction of AI-powered voice-based interactions. These interactions will cater to resident-centric use cases, allowing Aadhaar number holders to engage with services seamlessly. The AI solution deployed by Sarvam AI will enable residents to receive near real-time feedback on their Aadhaar enrollment and update processes. Additionally, the system will provide alerts regarding any potential overcharging during these processes. This voice-based interaction will significantly ease the process for those who may struggle with traditional text-based communication, offering a more intuitive, accessible experience.
Real-Time Fraud Alerts: Enhanced Security for Aadhaar Users
Security is a critical concern when it comes to personal data, especially with the extensive use of Aadhaar across multiple sectors. The partnership will introduce real-time fraud alerts for Aadhaar holders. By deploying advanced AI algorithms, the system will be able to identify suspicious activity during authentication requests. If any unusual or potentially fraudulent behavior is detected, users will be immediately alerted, giving them the opportunity to take preventive action. This proactive approach ensures that Aadhaar holders are better protected from potential threats, enhancing trust in the system.
Multilingual Support for Wider Accessibility
India’s linguistic diversity is one of its greatest strengths, but it also poses a challenge when it comes to accessibility. To address this, the new AI-powered solution will support voice interactions and fraud detection in 10 languages, including Hindi, English, Telugu, Tamil, Marathi, Gujarati, Kannada, Odia, Punjabi, and Malayalam. This multilingual support will ensure that users across different regions and linguistic backgrounds can benefit from the enhanced Aadhaar services. In the coming months, the language options will be expanded further, making the platform even more inclusive and accessible to a larger number of Aadhaar users.
Ensuring Data Sovereignty and Security
In line with UIDAI’s commitment to data security and privacy, Sarvam AI’s GenAI solution will be hosted on-premise within UIDAI’s air-gapped infrastructure. This means that no data will leave UIDAI’s secure environment at any stage, ensuring full compliance with data sovereignty and security protocols. This is a crucial step to protect the sensitive personal information of Aadhaar holders, reinforcing UIDAI’s ongoing commitment to safeguarding user privacy.
A Step Forward in Technology and Innovation
The partnership between UIDAI and Sarvam AI represents a significant milestone in the journey of Aadhaar’s technological evolution. UIDAI has always focused on innovation and improving user experiences, and this collaboration aligns perfectly with that mission. The deployment of Generative AI is expected to be a game-changer, making Aadhaar services more efficient, user-friendly, and secure.
