The Department of Consumer Affairs is now focusing on further enhancing NCH’s reach in other North-Eastern states, including Assam, Meghalaya, Manipur, Nagaland, Tripura, Mizoram, and Sikkim.
The next phase will emphasize:
- Integration with State Government Agencies: Closer coordination with local authorities to streamline grievance redressal.
- Technological Upgrades: Expansion of the NCH platform with AI-driven features to prioritize and resolve complaints faster.
- Youth Engagement Programs: special campaigns to engage the younger population, who are the primary users of digital services and e-commerce.
- Feedback and Monitoring Systems: Strengthened feedback mechanisms to ensure continuous improvement of services.
