Telecom Regulatory Authority of India vide circular dated 22nd November 2024 has issued direction under the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 regarding publication of service wise geospatial coverage map.
The directions provides that the authority may publish, for governing publication of service wise geospatial coverage maps by the service providers in such manner and in such format, as may be decided by the Authority from time to time─
- The compliance reports of benchmarks of each QoS parameter reported to it by the service providers.
- The results of the customer satisfaction surveys undertaken by the Authority.
- The results of drive tests undertaken by the Authority.
- The findings of audit undertaken by the Authority through its website or through press releases or through advertisements in the print or electronic media, for the information to the public.
Every service provider shall publish, for the information of the consumers, its performance with respect to the benchmark of QoS parameters as may be directed by the Authority from time to time and shall publish on its website the service wise geospatial coverage maps in such a manner and format, as may be directed by the Authority from time to time, for the geographical areas where wireless voice or wireless broadband service is available for subscription by consumers.
