The Union Minister of Consumer Affairs, Food and Public Distribution, and New & Renewable Energy launched the Mobile Application of the FCI Grievance Redressal System (FCI GRS) for rice millers. This digital initiative aims to streamline the grievance redressal process and enhance transparency and accountability in the food supply chain. A press release on this launch was issued on October 28, 2024.
Key Features of the FCI GRS Mobile App
Millers can easily register grievances through a simple and intuitive interface. The app provides real-time updates on the status of grievances, keeping millers informed.
Grievances are automatically assigned to concerned nodal officers for prompt action.
The app uses geo-fencing technology to track the field visits of Quick Response Teams, ensuring timely resolution of on-ground issues.
Benefits of the App
The app streamlines the grievance redressal process, reducing turnaround time.
Real-time tracking and automated assignment promote transparency and accountability.
By providing a convenient platform for grievance resolution, the app aims to enhance satisfaction among rice millers.
This launch signifies the government’s commitment to leveraging technology to improve public services and strengthen the food supply chain. The FCI GRS app is expected to contribute to a more efficient and transparent procurement process for rice millers.
