Department of Telecommunications (DoT) and Telecom Regulatory Authority of India (TRAI) are taking collaborative steps to enhance the user experience of users of telecom services. Several measures have been initiated in this regard to enable spam free quality telecom service with high speed data.
To curb the menace of spam calls, TRAI has directed telecom operators to disconnect and blacklist entities using bulk connections for spam calls, including robocalls and pre-recorded calls.
The DoT launched a citizen centric platforms, Sanchar Saathi (https://sancharsaathi.gov.in), to fight cyber fraud, enabling citizens to report suspicious calls & messages. Till date more than one crore fraudulent mobile connections disconnected with the help of Sancharsaathi.
In parallel, with an objective of improving the network performance, benchmarks are to be gradually tightened for key network parameters like network availability, call drop rates, packet drop rates, etc. In this regard, TRAI has released its revised regulations, “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. These regulations will come into effect from October 01, 2024 and from 1st April 2025 monthly monitoring of QoS performance of mobile service will be started instead of quarterly basis.
