TRAI has issued Directives to Access Providers regarding measures to curb misuse of Headers and Content Templates Tele com Commercial Communications Customer Preference Regulations, 2018 on 20th August 2024.
TRAI has mandated all Access Service Providers to ensure the following:
- TRAI has mandated the Access Providers to migrate telemarketing calls starting with 140 series to online DLT platform latest by 30th September 2024 for better monitoring and control.
- Effective from 1st September 2024, all Access Service Providers will be prohibited from transmitting messages containing URLs, APKs, OTT links, or call back numbers which are not whitelisted by the Senders.
- To enhance message traceability, TRAI has mandated that the trail of all messages from Senders to recipients must be traceable from November 1, 2024Any message with an undefined or mismatched telemarketer chain will be rejected.
- To deter the misuse of templates for promotional content, TRAI has introduced punitive measures for non-compliance. Content Templates registered under the wrong category will be blacklisted, and repeated offenses will lead to a one month suspension of the Sender’s services.
- To ensure compliance with regulations, all Headers and Content Templates registered on DLT must adhere to prescribed guidelines. Additionally, a single Content Template cannot be linked to multiple Headers.
- In case misuse of headers or content templates of any Sender comes to the notice, TRAI has directed immediate suspension of traffic from all the Headers and Content Templates of that Sender for their verification. Revocation of traffic from the Sender shall be done only after legal action is taken by the Sender against such misuse. Further, Delivery-Telemarketers must identify and report entities responsible for such misuse within two business days, failing which they will face similar consequences.
