In the context of consumer complaints about unsolicited commercial calls, TRAI held a meeting with Access Service Providers and their Delivery Telemarketers to deliberate the action on spammers.
The following issues were discussed during the meeting-
- Instances of misuse of headers and content templates without the knowledge of entities.
- Steps taken by Access Service Providers and Delivery Telemarketers to identify and trace the entities responsible for sending such messages and to take corrective measures to prevent such cases.
- Control of Promo calls whether robotic calls/auto-dialler calls/pre-recorded calls, and migration of all such enterprise business customers on DLT platform for sending bulk communication in compliance with TRAI regulations.
The Regulator has conveyed a strong message to the service providers and their Telemarketers to come forward and take effective measures to curb bulk communications using voice calls.
