The Ministry of Finance vide notification dated 22nd December, 2020 has issued The Insurance Ombudsman (Amendment) Rules, 2020. The amendment has established a complaints management system, an online platform developed by the Council for Insurance Ombudsmen for the purpose of online submission and tracking of the status of complaints lodged with any office of Ombudsman. The amendment also provides the procedure for appointment and vacancy of insurance ombudsman.
Objections or suggestions shall be sent to the Secretary, Ministry of Finance, Department of Financial Services, Jeevan Deep Building, 3rd floor, Sansad Marg, New Delhi – 110 001 within forty five days of publication of the Draft Rules.
