IRDAI advices insurers to respond/assist to claims of flood victims through 24×7 helplines, special claims desks & delegated claims settlement teams


As the Floods in North India (July 2023) are expected to cause widespread loss to property (homes and businesses) and infrastructure in various States, IRDAI issued instructions to all General Insurers and Standalone Health Insurance Companies to mobilise all resources to ensure immediate service response including engaging the services of investigators, surveyors and loss adjustors for quick settlement of claims arising out of the havoc created by the floods.

The insurers have been advised to communicate the nomination of a Senior Executive in each affected State / UT to the Chief Secretary/ Officer concerned of the State immediately. Districts reporting large numbers of claims to oversee by a designated District Claims Service Head. The insurers to give wide publicity on the contact details of these officers in their websites and also in the media.

Insurers are advised to respond/assist the claimants through their 24×7 helplines, special claims desks at district level with delegated claims settlement teams for speedy processing and settlement of claims including on account payments at the earliest and also encourage policyholders to use electronic communication wherever possible for correspondence.

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