TRAI issues directions to Access Providers to stop misuse of message templates under TCCCPR-2018


Unsolicited Commercial Communication (UCC) is a major source of inconvenience to the public and impinges on the privacy of individuals and TRAI has been taking various steps to curb it. TRAI has issued a Direction to stop misuse of message templates, under Telecom Commercial Communication Customer Preference Regulations, 2018 (TCCCPR-2018).

The TRAI has directed all the Access Providers that the use of more than three variable parts in the contents shall be permitted only with proper justification and additional checks. It has mandated that Access Providers shall have to designate a separate approving authority for such content templates. Each variable part needs to be pre-tagged. Minimum thirty percentage of message should comprise of fixed part so that intent of the original message, for which the content template was approved, is not changed by the intermediaries. It has also been decided that only whitelisted URLs/Apks/OTT links/call back numbers shall be allowed in the content template. 

All the Telecom Service Providers have been directed to furnish compliance report of these directions within 45 days.

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