UIDAI scaling up capacity building of Aadhaar operators to further improve residents’ experience


Ministry of Electronics & IT on 11 May 2023 has announced that the Unique Identification Authority of India (UIDAI) has embarked on a nationwide capacity building drive to augment efficiency of thousands of Aadhaar operators across the country.

The exercise will strengthen the ecosystem further by making the operators aware of latest changes in policies/procedures in the Aadhaar ecosystem and cut down errors at operator level during enrolment, updates and authentication processes. Most importantly, it will further improve  experience of residents.

As part of the initiative, the UIDAI has already conducted nearly two dozen training sessions in several States and Union Territories including in North-Eastern States in the past few months. As operators work at the ground level, and are responsible for enrolment, update and authentications, it is imperative that they possess a sound understanding of processes, guidelines and policies.

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