UGC issues notice on Closure of CHM Portal


The University Grants Commission has issued a notice of closure of online Complaint Handling Mechanism (CHM) portal. This is in view of the adoption of e-Samadhaan portal for resolution of grievances.

The CHM portal was a 3-Tier mechanism, wherein complaints were resolved at HEI Level, UGC Regional Office Level and UGC Level.

To streamline the stakeholder grievance redressal mechanism, UGC has developed a single window system UGC eSamadhaan: A step forward: Service to Stakeholders. This platform ensures a time-bound mechanism for redressal of stakeholder grievances. 

All grievances pending in the CHM portal will be resolved within a stipulated time. 

Higher Educational Institutions (HEIs) entitled/recognized to offer ODL/Online Programmes are requested to inform all enrolled students and concerned stakeholders about use of UGC e-Samadhaan portal for submitting their complaints/ grievances. 

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