The University Grants Commission has issued a notice of closure of online Complaint Handling Mechanism (CHM) portal. This is in view of the adoption of e-Samadhaan portal for resolution of grievances.
The CHM portal was a 3-Tier mechanism, wherein complaints were resolved at HEI Level, UGC Regional Office Level and UGC Level.
To streamline the stakeholder grievance redressal mechanism, UGC has developed a single window system UGC e–Samadhaan: A step forward: Service to Stakeholders. This platform ensures a time-bound mechanism for redressal of stakeholder grievances.
All grievances pending in the CHM portal will be resolved within a stipulated time.
Higher Educational Institutions (HEIs) entitled/recognized to offer ODL/Online Programmes are requested to inform all enrolled students and concerned stakeholders about use of UGC e-Samadhaan portal for submitting their complaints/ grievances.