Common and simplified norms for processing investor’s service requests by RTAs and norms for furnishing PAN, KYC details and Nomination


SEBI on March 16, 2023 has issued Common and simplified norms for processing investor’s service requests by RTAs and norms for furnishing PAN, KYC details and Nomination. The security holder(s) whose folio(s) have been frozen shall be eligible:

  1. To lodge grievance or avail any service request from the RTA only after furnishing the complete documents / details
  2. For any payment including dividend, interest or redemption payment in respect of such frozen folios, only through electronic mode with effect from April 01, 2024. An intimation shall be sent by the Listed Company to the security holder that such payment is due and shall be made electronically only upon complying with the requirements.
  3. Frozen folios shall be referred by the RTA / listed company to the administering authority under the Benami Transactions (Prohibitions) Act,1988 and/or Prevention of Money Laundering Act, 2002, if they continue to remain frozen as on December 31, 2025.
  4. he RTA shall revert the frozen folios to normal status uponreceipt of all the documents/details

It shall be mandatory for all holders of physical securities in listed companies to furnish PAN, Nomination, Contact details, Bank A/c details and Specimen signature for their corresponding folio numbers. Self-attested copies of documents will be accepted by the RTA for processing of service requests, unless otherwise prescribed. RTAs shall update the PAN and KYC details across all the folios of the holder managed by it and details which are already available with the RTA are to be overwritten, upon specific authorization for the same from the holder.

Listed companies, RTAs and Stock Exchanges shall disseminate the requirements to be complied with by holders of physical securities of all listed companies on their respective websites.

RTAs shall provide a certificate of compliance from a practicing Company Secretary, within 30 days from the date of this circular coming into effect, certifying the changes carried out, systems put in place / new operating procedures implemented etc.

Listed Companies/RTAs shall submit a report to SEBI by May 31, 2023, on the steps taken by them towards sensitizing their security holders regarding mandatory furnishing of PAN, KYC and nomination details.

This circular shall come into force with effect from April 01, 2023.

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