Ministry of Consumer Affairs, Food & Public Distribution has issued a press release on its meeting held on measures for Adoption of Indian Standard on ‘Online Consumer Reviews — Principles and Requirements for their Collection, Moderation and Publication. This release was issued on 15th February, 2023.
The scheme- Conformity Assessment Scheme on IS 19000:2022, was formulated with the objective of certifying the processes related to the collection, moderation and publication of online customer reviews. This was intended to restrict the publication of fake or misleading reviews.
The Scheme lays down the criteria and responsibilities of the organization and ancillary requirements for grant and operation of certification requirements for processes related to the collection, moderation, and publication of online customer reviews, and charges relating to certification of said process.
The rapid growth of consumer review has the potential to empower consumers and drive industry growth, by creating a more transparent and dynamic way to exchange information. This Conformity Assessment Scheme will ensure the authenticity and reliability of consumer reviews published online, and will help consumers make informed decisions. This is a major step towards ensuring consumer protection and promoting fair trade practices in the e-commerce industry.