DGFT notifies ICEGATE Helpdesk for redressal of RoDTEP-related grievances.


The Directorate General of Foreign Trade on 31st October 2022, notified the mechanism of ICEGATE Helpdesk which shall be functional 24*7 for exporters. The members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under RoDTEP Scheme, mechanism of ICEGATE (Indian Customs Electronic Gateway) which is available to the exporters 24*7 is functional.

Indian Customs Electronic Gateway (ICEGATE) is the national portal of Indian Customs of Central Board of Indirect Taxes and Customs (CBIC) that provides e-filing services to the Trade, Cargo Carriers and other Trading Partners electronically.

Further the exporters can lodge a grievance either voice interaction by calling the toll-free no or by emailing at icegatehelpdesk@icegate.gov.in, thereafter a unique ticket will be generated which the exporter receives for record/follow up.

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