RBI issues clarification on the mode of receipt of complaints under Reserve Bank – Integrated Ombudsman Scheme 2021.

RBI has laid down a cost free grievance redress mechanism under RB-IOS which does not involve payment of fees or charges in any form or manner. Customers having grievances against REs (Regulating entities) for deficiency in services, which is not redressed satisfactorily or in a timely manner by the REs can directly lodge their complaint on the Complaint Management System (CMS) portal (https://cms.rbi.org.in) or by e-mail at crpc@rbi.org.in or in physical mode at the ‘Centralised Receipt and Processing Centre’ (CRPC) set up at RBI, 4th Floor, Sector 17, Chandigarh – 160017.

BIS has published seven Indian Standards for soy products.

The use of soya bean is getting acceptance in the form of textured vegetable protein (popularly known as soy badi or soy nuggets), Soy milk, Tofu, soy dahi, etc. In order to maintain the quality and safety of these soy products, physical, chemical, and microbiological parameters and their test methods are standardized. Implementation and certification of the Indian standards on soy products will aid in integrating soy products into the Indian diet.